Want to start your project but don’t know where to start? Not to worry—these questions were asked by people like you, for people like you!
01. How long does it take to receive my cabinets?
Most standard cabinets can be made in two weeks!* Modifications to the standard cabinets may require more lead time. Select door styles may also take longer. Some small orders of cabinets or parts may only take a few days.
*lead times may vary.
02. Are soft close hinges or drawers included?
Yes! Excluding the economy line, these popular features come standard in every order. In addition, all drawer boxes are heavy-duty rated to at least 45 kilos.
03. Can I get someone to come out and consult in my home?
Yes, we are able to provide this service for a nominal fee. The fee will be applied towards your order, should you decide to move forward.
04. How are your cabinets constructed?
All our cabinets are constructed with the highest grade 5/8” TFL board. They are dowelled, glued and screwed together with a full solid back and drawer bottom. We pride ourselves on making the strongest box in the market with all manufacturing done in Alberta.
05. Do you offer design assistance?
Yes, bring your room layout into one of our showrooms, and our design staff can work with you to plan a beautiful kitchen and work out a free estimate. Alternatively, we can also work with you through email or over the phone. Often, we can work out an estimate and design based on photos of your existing space.
06. What is your warranty?
Cabinets are protected from manufacturing defects for five years. Additionally, we offer a five year, no fault touch-up and repair service to repair minor damage! All repairs and touch-ups are done in Alberta. We pride ourselves on the quickest turnaround times in the industry.
07. Do I have to assemble the cabinets?
All our cabinets come fully assembled and ready for easy installation. Cabinets can be ordered flat-packed by special request if they need to be shipped a long distance.
08. Are the cabinet sides finished?
No, similar to most high-end cabinets, we use plant on side panels for any exposed ends. This ensures a consistent, premium look for your new cabinetry and also allows maximum flexibility and superior quality.
09. Does Cupboards Express do cabinet/door repairs and refacing?
Yes we do. Through our Cupboards Renew line we are able to repair, reface and refinish most cabinet and door styles to match your current ones. For more information on this service please check our our site here.
10. Does Cupboards Express offer custom sizes and configurations?
We certainly can make modifications to the width, depth, and height of our cabinetry. We can also design and build custom cabinets of all types and configurations. We manufacture all of our cabinetry right here in North Edmonton with talented apprentices and journeyman cabinetmakers on staff.
11. What makes you different from IKEA, Home Depot, Lowes, and the other big box stores?
For starters, all our cabinetry comes fully assembled from our North Edmonton manufacturing facility
Bigger selection - We offer over 1000 different door styles and colours.
You do not have to stick to set sizes and configurations. We can customize your cabinets.
We can offer better quality, at the same price or less than our big box foreign competitors.
12. Oops, I measured incorrectly and accidentally ordered my cabinets wrong. Is there anything I can do now?
Communicate problems as soon as you notice them. If you see a problem while your cabinets are still in production, let your sales clerk know as soon as possible. The farther along the manufacturing, the more difficult and expensive the fix.
If you already have your cabinets and realize that you ordered something wrong or misunderstood the contract, call your sales clerk as soon as possible. We cannot usually absorb the full cost of an error like this but we also do not look to profit from someone’s mistakes. With just a little flexibility, most problems can be fixed relatively quickly and inexpensively. Some items can also be returned or exchanged although there will usually be a restocking fee. Let your sales clerk know the problem and they will work with you and our cabinet professionals to help find solutions.
Measure Your Space Checklist!
Be sure to Measure all wall lengths and angles.
Measure ceiling height and bulkheads.
Measure location and size of doors/door trim and windows/window trim.
Measure plumbing and decide where to locate the centre of your sink.
Measure the sizes of your appliances and note where they are located on the layout.
Note location of plugs, light switches, ventilation, gas lines, and heating ducts.
It would be a good idea to take pictures of your space.
Note location of lights (cabinet doors may bump into lights when opening).
If you are covering existing flooring, be sure to note floor measurements of existing cabinets.
Be aware of all entrances required to deliver and install cabinetry.
Remember, you can also search the web to find lots of information and tips on measuring your space.
Design Your Space
At least 36” clearance is best between island and base cabinets.
Pantries must be at least 18” away from any burners. Allow 18” between countertop and the underside of the upper cabinets.
Accommodate the thickness of 5/8” applied finished panels in layout.
Flush inset appliances, apron sinks, and appliances installed within cabinets are sometimes tricky and may require customization.
Be very aware of the placement of appliances (review specifications) and how they will interact with the space and cabinets around them. (Example: Depths and door swings)
Usually, the dishwasher is situated beside the sink cabinet.
Counter supports may be required on 12”+ counter overhangs.
When placing a cabinet beside a wall, allow for 1” filler.
Bring in samples to help with your selections. It is very difficult to remember colours properly.
Remember, you can also search the web to find lots of information and tips on designing your space.